The goal of the City of El Reno's Wastewater Department is to provide quality wastewater disposal service in a prompt, efficient, and courteous manner to our customers. Unfortunately, despite our best efforts, occasional sewer backups do occur. If you have a sewer backup, please call City Hall at 405-262-4070 Ext 1. After 5 pm and on weekends and holidays call the Police Department non-emergency number at 405-262-6941.
Upon notification of a sewer backup, a city crew will inspect the appropriate manholes to determine the cause of the blockage. The crew will perform routine maintenance on the city's line at that time, regardless of whether or not a blockage is found.
Liability for sewer backups can only be determined after a thorough investigation has been made following the filing of a (tort) claim. A Tort Claim can be obtained at City Hall located at 101 N Choctaw, from the City Clerk's office, or by calling the City Clerk at 405-295-9310 or emailing the City Clerk.