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1. How do I adopt an animal?

Adopting an animal from the El Reno Animal Control Shelter is easier than you think. First, identify the pet you want. Second, contact the Police Department at 405-262-6941 to set-up a visitation/adoption appointment. Third, you'll be asked to sign a small release form. Fourth, take your pet home.

Things to remember:

• Your pet may not necessarily have its shots when you adopt it.
• Spend time interacting with the animal, before adopting it.
• Most of the information about the animal will be given at the time of your visit to the shelter.

2. What do I do if my pet is impounded?

If your pet is impounded, contact the Police Department at 405-262-6941 to make an arrangement to recover your lost pet. There will be a $20 impound fee, plus an additional $10/day boarding fee. If after 72 hours you do not pick-up your pet, it becomes property of the City of El Reno, and all fines and boarding fees will need to be paid before your pet can be returned.

3. How do I contact the animal shelter?

• Phone: Contact the El Reno Police Department at 405-262-6941.   
• Email: Email the Animal Shelter
• Location: The animal shelter is located at 2400 Spur Lane (1/4 mile east of Highway 81 on U.S. 66, then back north)

4. What are the El Reno animal shelter fees?

All Adoption and Shelter fees are regulated by El Reno Municipal Ordinance.

El Reno Code and Ordinances: 
Chapter 135, Article II, page 203

1. The fees and charges for impounding and maintaining an animal, which shall be paid upon redemption, shall be as follows:
   1. Horse, mule, donkey, pony, cow or similar large animal: 
      • Impound fee: $30
      • Daily maintenance: $10
   2. Dog, cat, hog, sheep, goat or other animal of similar size: 
      • Impound fee: $20
      • Daily maintenance: $10
   3. Fowl or similar animal: 
      • Impound fee: $20
      • Daily maintenance: $10
   4. Wild or exotic animals: 
      • Impound fee: $100 
      • Daily maintenance: $50
   5. Rabies observation: 
      • Observation fee: $75
      • Daily maintenance: $10
   6. City animal license: $10
   In computing the fee, a fraction of a day during which an animal has been fed shall be deemed a full day.
2. No impounded dog or cat shall be released to the owner until all requirements of this chapter have been met and the required license has been purchased.
3. The Police Department shall not issue a license for any dog until the Chief of Police has been furnished with a certificate of a veterinarian or other person legally authorized to immunize dogs, showing that the dog has been immunized against rabies during the calendar year, or within six months prior to the impounding of the dog, if immunized in a previous year; provided, however, that the Chief of Police may authorize the release of an impounded dog if the owner or his agent has deposited a cash bond in the sum of $20, conditioned upon the agreement by the owner or his agent that such dog will be immunized against rabies within 30 days from the date of posting said bond. If the owner or his agent furnishes the Chief of Police with certificate of a veterinarian or other person legally authorized to immunize dogs that the dog has been immunized against rabies within the time aforesaid, the City Clerk shall refund the cash bond to the owner or his agent, less any fees for impounding and keeping which may be due to the City. If the owner or his agent does not furnish the Chief of Police with such certificate within the thirty-day period, then the bond shall be forfeited to the City of El Reno. The forfeiture of the bond shall not relieve the owner of such dog of the obligation of obtaining a license as herein provided.
4. In the case of an adoption of a dog or cat from the pound, the above immunization requirements shall apply. In addition, a $40 cash bond shall be posted conditioned upon the agreement by the owner or his agent that such animal will be sterilized within 30 days of adoption. If the owner or his agent furnishes the Chief of Police with a statement of a veterinarian that the dog or cat has been sterilized, the City Clerk shall refund the cash bond to the owner or his agent. If the owner or agent does not furnish the Chief of Police with such statement within the thirty-day period, the bond shall be forfeited to the City of El Reno.

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1. Am I in the network coverage area?

If you live inside city limits, you can sign up for El Reno FAST Connect by calling 405-776-6540. 

Phase one construction has already begun. We will provide more information on upcoming phases soon. 

Phase 1 Map:

2. Advantages to ER FAST Connect?

1- ER FAST Connected is managed by the City of El Reno, and that means we’re able to provide reliable, local service for you. No out-of-town companies or call centers  - we are here to answer all your questions and provide fast service! 

2 -The fiber network provides consistent coverage for customers and an unmetered connection means no unexpected costly data overage fees. 

3-  More bandwidth means everyone in your home can work or play without interruption. Companies can expect a solid, reliable connection for conducting business and hosting virtual meetings. 

3. What kind of speeds can I expect?

The basic plan includes upload and download speeds of 250 Mbps, and we also offer 1, 2.5 and 5 gigabit plans.

4. How much does ER FAST Connect cost?

Residential and commercial broadband packages start at $65 a month for 250 Mbps. Additional pricing and packages can be found HERE. New customers can expect to pay a one-time installation fee of $100. 

Customers interested in an additional Ethernet drop from the router can expect to pay $50 per drop.

Since ER FAST Connect is an unmetered fiber network, there are NO overage fees associated with the data connection. 

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1. How do I pay my city water bill?

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2. How do I get a new trash can lid?

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3. How do I apply for a job with the City?

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4. My trash didn't get picked up, what should I do now?

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5. How do I get a garage sale permit?

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6. How can I see the agenda for an upcoming City Council or Board meeting?

Answer goes here...

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1. What happens if I can’t come to court at my set date and time?

You need to contact the Court Clerk’s office and consider the following options:

1. Your court appearance can be rescheduled for a valid reason.
2. You may pay the total amount due prior to the court date.
3. If you are contesting the citation(s), you may plead not guilty and a trial date will be set.

2. What if I can’t pay by the court date?

You may speak to the Judge on your court date to make payment arrangements. Payment arrangements are no less than $50.00 per month unless otherwise stated by the Judge. 

3. What if I miss my scheduled payment date?

Unless you contact the Court Clerk’s office and arrangements have been made, a Failure to Appear (FTA) warrant will be issued for your arrest.

4. Do I need an attorney?

It is not necessary for an attorney to be present at Municipal Court. However, you may use your own discretion in this manner.

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1. What is “the code”?

The City of El Reno has adopted ordinances, or codes, that among other things, promote and protect the health, safety and welfare of persons and property within the community. Many of these protective duties are the oversight and responsibility of the Code Enforcement Office, also known as the City Marshal Service, a division of the El Reno Police Department.

The City Marshal Service staff receives and investigates complaints, then makes a determination if a public nuisance, zoning, license, permit, or other regulatory violation exists. When such violations are found, a variety of measures may be taken by the City Marshal Service or by various other departments within the city to assure correction.

2. What is considered a violation?

The City’s Municipal Codes, Ordinances, Zoning code, building and trade codes, and other regulations define the violations frequently addressed by the City Marshal Service. As a general rule, violations must have an impact on the adjacent neighborhood or the community as a whole. The following reflect some of the most common complaints received.

Common Complaints

High Weeds/Grass and/or Trash 

High weeds/grass constitutes a violation of City Ordinance 264-5 (IPMC-302.4) which states, “All premises and exterior property shall be maintained free from weeds or plant growth in excess of ten inches (10”).  Weeds shall be defined as all grasses, annual plants and vegetation, other than trees or shrubs provided; however, this term shall not include cultivated flowers and gardens.”

“Trash” constitutes a violation of City Ordinance 264-5 (IPMC-307.1) which states, “All exterior property and premises and the interior of every structure, shall be free from an accumulation of rubbish or garbage.”  Trash shall include refuse, litter, ashes, leaves, debris, paper, combustible materials, rubbish, waste, or other matter, which is uncared for, discarded, or abandoned.

Abandoned/Inoperative Vehicles, Furniture, Appliances and Materials on Residential Property 

Constitute a violation of City Ordinance 264.2.  For the purpose of this section, an abandoned motor vehicle is defined to be one that is in a state of disrepair and incapable of being moved under its own power or a vehicle that does not have affixed thereto a license tag; and, abandoned furniture that is exposed to the elements but that is not weatherproof by design.

In addition, City Ordinance 264-5 (IPMC-302.8) states, “…no inoperative or unlicensed motor vehicle shall be parked, kept or stored on any premises, and no vehicle shall at any time be in a state of major disassembly, disrepair, or in the process of being stripped or dismantled.”

Unsecured or Dilapidated Structures

Unsecured or dilapidated structures may constitute a violation of 264-5, (IPMC-301.1 thru 301.18.3), and/or 275.119.O.  Simply put, any vacated buildings shall have all outer doors firmly locked, and basement, cellar, and first-story windows boarded or secured to prevent entry.

Structures that by their state of damage, decay or prolonged vacancy present a hazard to occupants or the public’s health, safety or welfare may be considered dilapidated and subject to demolition and removal.

Yard Cars and Recreational Vehicles

Located in a residentially zoned area must comply with regulations found in City Ordinance 361.15.A (2) and/or 3116.16.G.

Vehicles shall be parked on a paved or sealed surface that encompasses the entire width and length of the vehicle.  Vehicles are prohibited from parking on grass or dirt surfaces. 

Recreational vehicles (boats, trailers, motor homes, etc.) must be parked or stored in side or rear yards where available.  Under no circumstances may sidewalks be blocked. 

3. How can you help?

Help Wanted: The City Marshal Services Division has limited staff for code enforcement. Responsible citizens are encouraged to serve their eyes and ears. If you see a public nuisance condition in your neighborhood — report it. All reports are logged into the City’s database and will be investigated. Reporting parties can remain anonymous.

Don’t Go It Alone: Public nuisances can result from all sorts of circumstances. People with public nuisances on their property can become agitated if approached about them. Stay safe, and let the City Marshal Service staff address these matters.

4. How to make a complaint

Complaints can be made by telephone at any time by calling (405) 262-2000. If the telephone is not answered by an employee, or if it is after regular business hours, messages can be left by voicemail.  Callers may remain anonymous. You can also file a formal complaint online. Emergency or animal violations can be made through the El Reno Police Department by calling 405-262-6941.

Complaints can also be made in person at the City Municipal Building annex, 101 N Choctaw.

Please include a specific address or accurate directions to the violation property when making a complaint and/or a contact number for requesting additional information.

Also, remember ugliness is not a public nuisance. Neighbors who paint their houses in distasteful colors or display unusual yard ornaments are not public nuisance violators. Also, subdivision covenants are enforceable as a civil matter by property owners with the subdivision and are not public nuisances enforceable by the City.

5. What happens after the complaint?

City Marshal Services staff promptly investigate all complaints within our jurisdiction. Complaints outside of our jurisdiction are referred to the appropriate City agency or department.

If a violation is determined to exist, several measures may be taken depending upon severity. If the violation is minor and corrective action can be completed easily, the property owner may only receive a verbal notification or a “Courtesy Code Violation Notice” door hanger may also be left. This is not a citation or legal notice, but rather an informal notice explaining the problem and seeking correction – usually within a week’s time.

For intermediate and more serious violations, it may result in an issuance of an official Notice of Violation giving the party a “limited” time to make corrections to avoid fines and other related costs.

When violations are not corrected within established time frames, or in instances of continuing violations, parties may be issued a Municipal Court citation and each day the violation continues may constitute a separate offense. A separate civil action to abate the violation may also ensure, with the cost of the abatement placed on the responsibility of the violator. 

In instances where an inoperable vehicle constitutes a violation, a “Tow Notice” may be placed on the vehicle necessitating its removal or proper storage within an allotted time. Vehicles remaining after that time has expired may be assigned to a towing company for towing and impoundment at the expense of the owner.

In the event it is determined that no violation exists, the complaint is filed as unfounded. City Marshal Service staff, at its discretion, may notify the property owner that a complaint was received, but that the situation did not constitute a violation.

6. Where can you get the code?

The City of El Reno City Ordinances is available online at the City’s website under City Codes and Ordinances.  Questions or clarifications can also be made by calling 405-262-2000 during normal business hours.

In addition, the City has adopted and follows the International Property Maintenance Code (IPMC), as updated.

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1. What containers can I set out for pickup other than my poly cart?

From May 1st to September 30th, you may set out up to 5 additional bags. From October 1st to April 30th, you may set out up to 3 additional bags. Also acceptable are wooden or cardboard boxes up to 10 cubic feet and not weighing more than 30 pounds and which are securely covered, closed or tied in a manner sufficient to prevent spillage, not to exceed three per pickup. Larger boxes such as those used for packaged appliances will be picked up if broken down and folded flat.

2. Can I have an additional container?

Yes. You can call the utility office at 405-262-4070 or come to the Utility Billing Office at City Hall to complete a form requesting an additional cart. For each additional container (cart) there is an additional $11.50 per month charge.

3. Bulk trash information

View the Bulk Pick Up Schedule (PDF). In addition to this, a schedule can be picked up at the Utility Billing Office. Or you may contact Utility Billing at 262-4070.

4. What happens if the bill due date is on a weekend?

Utility bills are due by the 15th of each month. If the 15th falls on a weekend, you will have until 5 pm on Monday to have your payment in the Utility Billing Office before the penalty is applied.

5. Do you take payments over the telephone?

Yes, with Visa, MasterCard or American Express with no service fee.  You can pay online with no service fee here.  Payments also may be made in person, dropped in the night drop box, made at the kiosk outside the west side doors at the municipal building or mailed to City of El Reno, Utility Billing, P.O. Drawer 700, El Reno, OK. 73036.  We also offer the option of having the payment taken automatically each month from your bank account.

6. Do you take credit cards?

Yes, we take Visa and MasterCard.  We also offer the ability to make payment online. If you do not have your own computer, you may use a public access computer at the El Reno Carnegie Library.

7. How far in advance do I need to let you know if I need to set-up service, close my account, or transfer my service?

For same day service, by 11:30 am. There are no service orders on Friday afternoons. Payments received before noon, same day service between 1 pm and 4 pm. Payments received after noon, following business day service before noon. Disconnections can be made either in person or over the phone.

8. When do I get my utility deposit back?

The deposit is left on the account until the account is closed (finaled). At that time, the deposit will be applied to the final bill. If the deposit is greater than the final bill, a refund for the difference will be mailed to the forwarding address you provided.

9. What items can I put in my trash can?

10. What if my trash can is missed?

They have until dusk to pick up trash, if it is missed please call the office 405-262-4070 the following business day to get it put in for a missed pick up.

11. How should I put my poly cart out?

The poly cart needs to be set forward not backwards. When they empty a can backwards the lid prevents all the trash to completely come out and when it gets set back down it all falls out or back in the can.